Refund policy
Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can't offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods cannot be returned. We also do not accept products that are hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
Change of Mind
If you wish to return an item due to change of mind, a 10% restocking fee will apply. Shipping costs are non-refundable, and you will be responsible for paying for your own return shipping.
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable):
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Please note that in most cases refunds do not include shipping amounts paid where items have been dispatched.
Please note that refunds will be minus third-party merchant fees, which are non-refundable. Fees for "buy now, pay later" providers are typically between 4–7%.
For example:
- If you paid $100 using AfterPay, the refund amount will be $100 minus the AfterPay processing fee of $6.60 (6.6% of the original order value), resulting in a refund of $93.40.
- If you paid $100 using ZipPay, the refund amount will be $100 minus the ZipPay processing fee of $6.30 (6.3% of the original order value), resulting in a refund of $93.70.
Late or Missing Refunds (if applicable)
If you haven't received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you've done all of this and still have not received your refund, please contact us at info@speedyrc.com.au.
Sale Items (if applicable)
Only regular priced items may be refunded. Sale items are not eligible for refund.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@speedyrc.com.au and send your item to: PO BOX 2292, Mansfield QLD 4122, Australia.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit or store credit for the value of your return. Once the returned item is received, a gift certificate will be issued.
If the item wasn't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver.
Pre-Orders, Backorders & Special Orders
Pre-orders and backorders are placed on a "next in line" allocation basis and do not guarantee immediate or first-batch supply.
Refund Eligibility
Customers may request a full refund at any time prior to stock allocation to their order.
Once stock has been allocated, dispatched, or specifically secured for your order, cancellations are not eligible for a refund and may be issued as store credit only.
Allocation & Supply
Allocation quantities are determined by suppliers and manufacturers and are outside of our control.
If supply is insufficient, orders will be fulfilled in order of purchase, with remaining orders carried over to the next shipment.
Non-Supply / Allocation Shortfall
If we are unable to supply your order due to supplier or manufacturer allocation limitations, you will be notified.
- Remain in the queue for a future shipment, or
- Receive a full refund of any amount paid
No additional compensation applies where an order cannot be fulfilled due to supplier allocation or distribution constraints outside of our control.
Special Orders
Items ordered specifically on request (outside standard stocked lines) are not eligible for change-of-mind refunds once a supplier order has been placed.
These may only be cancelled at our discretion and, where approved, may be issued as store credit.
General
By placing a pre-order, you acknowledge that fulfilment timeframes and batch availability are not guaranteed.
No additional compensation applies for delays or allocation shortfalls beyond the refund options outlined above.
Shipping
To return your product, you should mail your product to: PO BOX 2292, Mansfield QLD 4122, Australia.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
