- Description
- Shipping Information
Speedy RC uses Australia Post for 98% of parcels shipped. From time to time we may use other couriers to deliver large/heavy items or dangerous goods. In such cases, Express Postage will not be available.
How much is shipping?
Shipping is calculated based on cubic-weight during the checkout process. It varies based on shipping type and product weight, size and classification.
How long will it take to get my package?
We aim to be fast! 95% of customers who ordered using 'Express Postage' will get their package the next day. We do our best to ship out all orders placed before 2pm Mon-Fri.
As a guide, express postage (by air) can take between 1-3 business days and standard post (by road) can take between 4-7 business days.
Once your product is shipped, you will receive a tracking ID to watch your new toys race home :)
Are your products drop-shipped?
We strive to ensure the product we sell is in-stock ready to go! From time to time, our inventory may not be accurate and so there may be a delay or drop-ship. If the product purchased is not readily available, we'll contact you if you would like an exchange, refund or other options.
How do I know that you’ve received my order?
We’ll send you an order confirmation email as soon as we’ve received your order. If you do not get one within 1 hour, get in touch via email or Facebook.
Are there any items that can’t be delivered?
Some items cannot be sent by air, that includes any aerosol products, fuel, and certain quantities of batteries. Some couriers will not allow specific Dangerous Goods to be shipped using their services, and for that reason, prices on shipping Fuel will be far more expensive than standard products. We can work with you to ensure you get your goods on time and safely. However, we cannot send items where the cost significantly outweighs the cost of the item due to size, weight, or location. Pick-up can always be arranged for all of our products.
Will I be notified when my order has been dispatched?
Yes, we'll send you an email once your parcel has been dispatched along with a tracking link.
What can I do if I haven’t received my order yet?
If you haven't received your parcel within ten working days of ordering, please reach out via email, facebook or phone. Make sure you provide your order number so we can quickly assist you. Our hours of operation are Monday to Friday between 9.00am and 4.00pm AEST.
Do you ship internationally?
Yes! You can get a quote using the checkout process. International shipments typically take 5 to 15 business days. You will be provided a tracking number upon dispatch.
Important: Parcel's shipped internationally (out of Australia) will need to be ordered by the 26th November (standard post) or 3rd December (express post) to ensure parcels arrive before Christmas Day.
What if my package is damaged?
In the unlikely event of recieving damaged goods, we'll work with you to determine if the product was faulty, packaged incorrectly or handled incorrectly. Each case may take some days to determine the outcome, but in every case, we are determined to work towards an amicable outcome.
Packages are not insured through Australia Post.
Where is my order being sent from?
Brisbane, Australia
